Solving Health Care Challenges with Human-Centered Design
Challenges are abundant and complex. Health care across the US is burdened with multiple challenges that affect providers, communities, and the individuals and families they care for.
Individuals and families find it difficult to access and coordinate health care.
Clinicians struggle to manage their increasingly complex patient populations.
Transitions create roadblocks in information flow and treatment and medications plans as patients navigate among clinical and social service providers.
Evolving payment models and reporting requirements impede clinic flow.
New technologies and electronic medical records necessitate changes in workflows and care team responsibilities.
Having the same conversations over and over does not create change. How can we change the conversation by uncovering the entire story to solve a problem?
We need human-centered design to tackle these challenges. The factors that affect an individual’s health are complex. Each of us lives in an ecosystem of relationships, environments, and resources that influence how we live, work, behave, and feel. Patients, caregivers, providers, and communities need integrated interaction in which human-centered goals are mutually reinforcing and where systems operate as an interdependent set of processes to support these goals. Click here to learn more about Powell & Associates’ quality improvement system-thinking methodology.
POWELL & ASSOCIATES, LLC
Jennifer Powell
919.698.6906
WHAT WE DO
Design
We work with clients to develop optimal conditions for authentic engagement to solve complex design challenges. Our team includes highly experienced design and quality improvement strategists and patient engagement experts who can mobilize and inspire stakeholders and provide important insights into the patient experience.
Implement
We provide guidance and facilitation across all phases of human-centered design as well as quality improvement and system transformation methods and principles.
Engage Patients and Families
We provide guidance for the client/project team to help recruit, onboard, and create conditions for ongoing engagement of patients and family members. We have deep experience, along with tested tools and approaches, to support clients in developing ongoing infrastructure to sustain co-production in transformation initiatives.
Using Human-Centered Design Methods in System Transformation Initiatives
human-centered design
Human-centered design (HCD) centers specific human needs and behaviors to understand the experience, hear the untold stories, and generate ideas and inspirations. It distills complex health care problems into tangible, solvable design challenges.
Design Framework
Our design framework provides an overview of how human-centered engagement unfolds. This unique process focuses on understanding the who and how it drives why changes are being made. Empathy and detailed knowledge of the user will result in the most effective patient and business solutions.
starting a human-centered design initiative
How does a leader get started in considering a human-centered design initiative? What are the benefits of HCD? Who has used these methods? Our leadership primer will help you get started.
“Powell & Associates has a unique toolbox set, including the requisite quality improvement tools. They also apply innovation, design, and community engagement approaches—things that you want if you are looking for practice and system transformation.”